Global service interventions
Prompt, professional support on-site in case of breakdowns, revisions, extensions, configuration changes, and process optimisation.
Experienced and skilled engineers from DG press travel all over the world to repair, maintain, and implement changes in hardware, software, and mechanical components. Our service engineers are scheduled to quickly solve breakdowns and efficiently perform planned interventions. Our service engineers are experienced supervisors who execute press relocations and extension projects in a timely manner and within budget. Working closely with your team to share their experiences and help your company to get the best performance out of your presses.
Breakdowns
When your press breaks down, it is our mission to get it back up and running. We understand your company’s need for continuous production and will arrive at your location as soon as possible.
Planned intervention
Our service engineers have access to all the necessary information about your press and are fully qualified to prepare jobs effectively and efficiently. Your input on technical issues and questions will be included in the planning of the intervention. Our service engineers are supported by the in-depth knowledge of our Helpdesk, Engineering, and Operations Team.
Relocation
In addition to emergency repairs, we relocate machines and even entire printing rooms. We have relocated many machines all over the world over the last few decades. We can disassemble the machine at the previous location and prepare the press for shipment. Our field service engineers install and commission the machine once it has arrived at its new location. We think in terms of possibilities rather than difficulties and we would like to be challenged.